Privacy, Legal
& Compliance

1. Overview & Who We Are

AudienceIntent LLC ("AudienceIntent", "we", "us", "our") is a Florida limited liability company located at 6835 International Center Blvd #8, Fort Myers, FL 33912. We operate the website at audienceintent.ai and its subdomains, including report.audienceintent.ai, lostrevenue.audienceintent.ai, demo.audienceintent.ai, results.audienceintent.ai, and onboarding.audienceintent.ai.

This document constitutes our Privacy Policy, Terms of Use, SMS Compliance Policy, Data Security Policy, and Client Service Agreement Terms. By using any AudienceIntent website, tool, or service, you agree to everything described in this document.

Questions or requests: support@audienceintent.ai  |  +1-848-358-7611

2. Our Services

AudienceIntent offers two fully managed marketing services:

Database Reactivation

A performance-based service in which AudienceIntent uses AI-powered SMS messaging to re-engage a client's existing database of dormant leads, unconverted enquiries, and past customers. AudienceIntent writes all messaging, manages all sequences, and handles all outreach. The client is charged a revenue share only when results are generated. There is no monthly fee. A one-time setup fee of $997 applies.

AI Recommended™

A national, ongoing campaign at $1,997/month that builds and maintains a business's citation presence across the data sources used by AI platforms including ChatGPT, Claude, Gemini, Perplexity, and Grok. AudienceIntent optimises existing pages, creates new content, and builds third-party citations on the client's behalf. Month-to-month. No contract. No lock-in. A one-time setup fee of $997 applies.

AI Recommended™ is a distinct and separate service from traditional search engine optimisation (SEO). Results are compounding in nature — citations and AI mentions build over time. No service provider, including AudienceIntent, can guarantee that a specific business will appear in a specific AI-generated answer. See Section 15 for the full AI Recommended™ disclaimer.

3. What Data We Collect

Information you provide directly

• Name and business name
• Email address
• Phone number (including mobile number if provided for SMS)
• Business website URL
• Industry type and business location
• Information submitted through contact forms, booking forms, or our free tools
• Contact lists and CRM data provided by clients for Database Reactivation campaigns

Information collected automatically

• IP address and approximate geographic location
• Browser type, device type and operating system
• Pages visited, time on pages, and referral source
• Interaction data (clicks, scroll depth, form completions)
• AI platform referral signals where technically detectable

Information from third-party sources

• Publicly available business data from Google Places API (used in our free tools)
• Business listing data from SerpAPI (publicly available information only)
• Calendar and booking data when you book a call through our scheduling system

4. Free Tools — AI Visibility Audit & Lost Revenue Calculator

Free AI Visibility Audit (report.audienceintent.ai)

When you use the Free AI Visibility Audit, you provide your business name, industry, location, and website URL. We use this information to:

• Query the Google Places API for your business's publicly available data
• Query SerpAPI to retrieve publicly available search and maps data
• Analyse public website signals
• Pass this data to the Anthropic Claude API to generate a written AI visibility analysis

The report is generated in real time and displayed in your browser. We do not store the full report output on our servers. Your submitted business details (name, URL, location) may be retained in our systems for service improvement and, with your consent, follow-up communication.

Lost Revenue Calculator (lostrevenue.audienceintent.ai)

The Lost Revenue Calculator collects your responses to a short questionnaire about your business (number of monthly leads, average job value, close rate, response rate). This data is used solely to calculate an estimated revenue gap. We do not store individual calculator responses linked to personal identifiers unless you subsequently provide your contact details.

5. How We Use Your Data

We use the information we collect to:

• Deliver and improve our free tools and services
• Respond to your enquiries and booking requests
• Send you communications you have consented to receive
• Execute Database Reactivation campaigns using contact lists provided by clients
• Build and maintain AI citation campaigns for AI Recommended™ clients
• Analyse usage patterns to improve our website and tools
• Comply with legal obligations
• Protect against fraud, abuse, and legal claims

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We do not use your data to make automated decisions that have legal or similarly significant effects on you.

6. SMS Communications & Compliance Policy

Category A — AudienceIntent's own SMS to prospective clients

If you provide your mobile phone number and consent to SMS communications through any AudienceIntent form, booking page, or tool, you may receive:

• Appointment reminders and booking confirmations
• Follow-up messages related to your enquiry or report request
• Information about AudienceIntent services you have expressed interest in

Consent: We only send Category A SMS to individuals who have provided explicit prior express written consent. No mobile number is added to any messaging list without affirmative opt-in.

Category B — Database Reactivation campaigns on behalf of clients

When AudienceIntent executes a Database Reactivation campaign, we send SMS messages on behalf of the client to contacts provided by that client. Compliance responsibility for Category B campaigns is allocated as follows:

• The client is solely responsible for ensuring all contacts provided are TCPA Compliant Opt-In Leads (see Section 7)
• AudienceIntent is responsible for ensuring message content, timing, frequency, and opt-out mechanics comply with applicable law
• AudienceIntent will honour all STOP requests immediately and will not re-contact opted-out numbers

Message timing — TCPA compliance

All SMS messages sent through AudienceIntent systems — both Category A and Category B — are restricted to 8:00 a.m. to 9:00 p.m. local time of the recipient, in compliance with the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and applicable FCC regulations including the 2024 FCC One-to-One Consent Rule amendments.

Opt-out mechanics

All AudienceIntent SMS campaigns include clear opt-out instructions. Recipients may opt out by:

• Replying STOP to any message — opt-out is processed immediately
• Emailing support@audienceintent.ai
• Calling +1-848-358-7611

Opt-out requests are honoured within one business day. Opted-out numbers are suppressed from all future campaigns and are not re-added without fresh express written consent.

Message frequency and content

Message frequency varies by campaign. We do not send unsolicited bulk promotional SMS. All messages identify the sender business clearly. Conversational AI messaging is used to create natural, personalised interactions — recipients are never deceived about the AI-assisted nature of the communication where disclosure is legally required.

Message and data rates

Standard message and data rates may apply depending on the recipient's mobile carrier and plan. AudienceIntent is not responsible for carrier charges incurred by recipients.

HELP keyword

Recipients may text HELP to any AudienceIntent message to receive assistance information. This triggers an automatic response with contact details.

Applicable regulations

AudienceIntent's SMS operations are conducted in compliance with:

• Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227
• FCC regulations under 47 C.F.R. § 64.1200
• 2024 FCC One-to-One Consent Rule (effective January 2025)
• CAN-SPAM Act (for email communications)
• The CTIA Messaging Principles and Best Practices
• Applicable state-level SMS laws including Florida, California, and Texas requirements

7. TCPA — Client Responsibilities & Hold Harmless

Client obligation to provide TCPA Compliant Leads

Any client engaging AudienceIntent for Database Reactivation services represents, warrants, and covenants that:

• Every contact included in any list, database, CRM export, or dataset provided to AudienceIntent has provided prior express written consent — as defined under the TCPA (47 U.S.C. § 227) and applicable FCC regulations — to receive SMS communications from the client's business or on the client's behalf
• All opt-in consent was obtained lawfully, in compliance with the FCC's 2024 One-to-One Consent Rule, and can be evidenced by the client upon request
• No contacts in the provided list have previously submitted a valid STOP request, opted out of SMS communications, or placed their number on the National Do Not Call Registry for purposes that would prohibit the intended messaging
• The client has the legal authority to authorise AudienceIntent to send SMS communications on its behalf to the provided contacts
• All contacts are US-based individuals aged 18 or over unless the client has confirmed in writing that a separate compliance framework applies

AudienceIntent's right to refuse or terminate

AudienceIntent reserves the right to refuse to process any contact list, or to terminate a campaign immediately, if there is reasonable cause to believe that the provided contact list does not meet the TCPA compliance standards described above. In such circumstances, the setup fee is non-refundable and AudienceIntent bears no liability for campaign non-delivery.

Hold Harmless and Indemnification — SMS Campaigns

• Any claim by a contact that they did not consent to receive SMS communications, where such contact was provided by the client as part of a Database Reactivation campaign
• Any TCPA violation, FCC enforcement action, state attorney general investigation, or private right of action arising from messages sent to contacts provided by the client
• Any misrepresentation by the client regarding the TCPA compliance status of provided contact lists
• Any claim arising from the client's failure to maintain proper opt-in consent records
• Any class action, regulatory proceeding, or lawsuit arising from the client's contact list regardless of whether AudienceIntent was aware of the non-compliance

This indemnification obligation survives termination of the client's service agreement with AudienceIntent.

AudienceIntent's liability cap — SMS campaigns

Notwithstanding the above, in any scenario where a court of competent jurisdiction finds AudienceIntent partly liable for a TCPA-related claim arising from a client-provided contact list, AudienceIntent's total liability to the client or any third party in connection with that campaign shall not exceed the total setup fee paid by the client ($997).

Documentation and audit rights

Clients must retain records of consent for all contacts provided to AudienceIntent for a minimum of five (5) years from the date of last contact, or such longer period as required by applicable law. AudienceIntent may, upon thirty (30) days' written notice, request evidence of consent compliance for a random sample of contacts from any active or recently completed campaign. Failure to provide such evidence within a reasonable timeframe constitutes a material breach of the service agreement.

8. Email Communications

We collect email addresses when you book a call, complete a contact form, submit a tool enquiry, or explicitly subscribe to communications from us.

We use your email address to respond to your enquiry, confirm bookings, and send follow-up communications related to your expressed interest. We may send relevant educational content if you have consented to this.

Opt-out

Every marketing email includes an unsubscribe link. You may also email support@audienceintent.ai to be removed at any time. Transactional emails (booking confirmations, direct replies) are not subject to marketing opt-out.

All email marketing complies with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.), including accurate sender identification, subject line accuracy, and a functioning unsubscribe mechanism in every communication.

9. Data Sharing & Third Parties

We use the following third-party services to operate our business. Each processes data on our behalf under their own privacy policies and, where required, under data processing agreements:

• Anthropic — Claude API for AI report generation. Privacy Policy
• Google — Places API, Analytics (GA4), Tag Manager. Privacy Policy
• SerpAPI — Publicly available search data. Privacy Policy
• Cloudflare — CDN, infrastructure, and Workers edge computing. Privacy Policy
• Netlify — Website hosting and deployment. Privacy Policy
• LeadConnector / HighLevel — CRM, booking, and SMS/email delivery platform. Contact data processed under our account for service delivery purposes.
• Searchable — Analytics and search tracking. Data processed under our account.

We do not sell your personal data. We do not share personal data with third parties for their own marketing purposes.

We may disclose your information if required by law, court order, or regulatory authority, or where necessary to protect the rights, property, or safety of AudienceIntent, our clients, or the public.

In the event AudienceIntent is acquired, merged, or otherwise involved in a business transfer, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and your rights under this policy will be maintained.

10. Data Security Policy

AudienceIntent implements technical and organisational measures proportionate to the nature and sensitivity of the data we process. Our security practices include:

Technical controls

• HTTPS (TLS 1.2+) encryption for all data transmitted between users and our servers
• API keys, secrets, and credentials stored as encrypted environment variables — never in public repositories or client-facing code
• Edge computing via Cloudflare Workers — data processed at the network edge without persistent central storage of sensitive inputs
• Access to production systems and client data restricted to authorised personnel only, using role-based access controls
• Multi-factor authentication required for access to all systems containing personal data
• Regular security patching and dependency updates across all infrastructure

Organisational controls

• Client contact lists used exclusively for the campaign for which they were provided and deleted or returned upon campaign completion or termination
• Staff handling personal data are subject to confidentiality obligations
• Third-party vendors are assessed for security practices before integration
• Incident response procedures maintained to address potential data breaches

Breach notification

No method of electronic transmission or storage is 100% secure. In the event of a data breach affecting your rights and freedoms, AudienceIntent will notify affected individuals and relevant authorities within the timeframes required by applicable law — 72 hours under GDPR where applicable, and in compliance with Florida's Information Protection Act (FIPA) breach notification requirements.

Client data handling

Contact lists and CRM data provided by clients for Database Reactivation campaigns are:

• Used exclusively for the campaign for which they were provided
• Not shared with any third party other than the SMS delivery platform used to execute the campaign
• Not used to build or augment AudienceIntent's own contact lists
• Returned to the client or securely deleted upon written request or campaign termination

11. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy or as required by applicable law:

• Contact and booking enquiries — retained for up to 3 years or until deletion is requested
• Active client data — retained for the duration of the client relationship plus 3 years for accounting and legal purposes
• Client-provided contact lists — retained only for the duration of the campaign; securely deleted within 30 days of campaign completion unless the client requests earlier deletion
• Server and access logs — retained for up to 90 days for security and debugging purposes
• Marketing communications data — retained until opt-out, at which point contact details are removed from active lists promptly
• SMS consent records — retained for a minimum of 5 years as required for TCPA compliance documentation

To request deletion of your data, contact support@audienceintent.ai. We will respond within 30 days.

12. Your Rights — CCPA, GDPR & Florida FIPA

Depending on your location, you have the following rights regarding your personal data. To exercise any of these rights, contact support@audienceintent.ai. We will respond within 30 days and may verify your identity before processing your request.

Rights applicable to all users

• Right of access — request a copy of the personal data we hold about you
• Right of rectification — request correction of inaccurate or incomplete data
• Right of erasure — request deletion of your personal data
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — request your data in a machine-readable format
• Right to object — object to processing of your data for marketing purposes
• Right to withdraw consent — withdraw any consent you have given at any time

California residents — CCPA

Under the California Consumer Privacy Act (CCPA) as amended by the CPRA, California residents have additional rights including: the right to know what personal information is collected and how it is used; the right to opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioural advertising); the right to correct inaccurate personal information; the right to limit use of sensitive personal information; and the right to non-discrimination for exercising these rights.

EU/EEA and UK residents — GDPR / UK GDPR

Our lawful basis for processing personal data is typically: (a) your consent; (b) our legitimate interests in operating and improving our business; or (c) the performance of a contract with you. You have the right to lodge a complaint with your local supervisory authority. Our primary establishment for GDPR purposes is the United States; we do not have an EU representative but are committed to responding to all GDPR requests directly.

Florida residents — Florida Information Protection Act (FIPA)

Under Florida Statute § 501.171, Florida residents are entitled to breach notification within 30 days of determination that a breach has occurred affecting their personal data. We comply fully with FIPA's data security and breach notification requirements.

Florida Digital Bill of Rights (FDBR)

Florida residents subject to the Florida Digital Bill of Rights (effective July 2024 for applicable businesses) have rights to access, correction, deletion, portability, and opt-out of targeted advertising. We honour all such requests submitted to support@audienceintent.ai.

13. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience and understand how our site is used.

Types of cookies we use

• Essential cookies — necessary for the website to function correctly. Cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our website. We use Google Analytics 4 (GA4) and the Searchable tracker for this purpose. Data is aggregated, not used to identify individuals.
• Marketing cookies — only set if you have consented to this explicitly.

You can manage cookies through your browser settings. Where required by law (including for users in the EU, UK, and California), we obtain consent before placing non-essential cookies.

14. AI-Generated Content Disclaimer

Specifically, we use the Anthropic Claude API to generate report content based on real data inputs. While we take steps to ground AI output in real data, AI-generated content may:

• Contain inaccuracies, errors, or outdated information
• Reflect the limitations of the underlying AI model's training data
• Generate competitor or market information that may not be fully current
• Produce analysis that does not account for all factors specific to your business

All AI-generated content is provided for informational and indicative purposes only. It does not constitute professional advice of any kind. You should independently verify any specific claims, recommendations, or data before acting on them.

15. AI Recommended™ Service Disclaimer

AI Recommended™ is a managed service that builds citation authority and structured content presence across the data sources used by AI platforms. The goal is to increase the probability that a business is cited when relevant queries are made of AI systems including ChatGPT, Claude, Gemini, Perplexity, and Grok.

What AudienceIntent guarantees

• A measurable increase in citation presence across tracked data sources within the timeframes specified in the service agreement
• Monthly reporting on citation growth, AI mentions, and AI-attributed traffic
• Active ongoing management and optimisation as AI platform algorithms evolve
• All work described in the service agreement will be executed professionally and in good faith

What AudienceIntent does not guarantee

• That a business will appear in any specific AI-generated response or recommendation
• Specific revenue outcomes, lead volumes, or conversion rates attributable to AI Recommended™
• Any particular ranking, position, or frequency of AI citations
• Immunity from algorithm changes by any AI platform
• Results within any timeframe shorter than those specified at onboarding

Compounding nature of the service

AI Recommended™ is a compounding strategy. Early months build the foundation — citations, content, authority signals. The strength and defensibility of the position grows over time. Short-term cancellation significantly limits the results achievable and does not entitle the client to a refund of fees already paid for services rendered.

Platform changes

AI platforms including ChatGPT, Claude, Gemini, Perplexity, and Grok change their algorithms, data sources, and content policies regularly and without notice. AudienceIntent will adapt its strategy in response to such changes as part of the ongoing management service, but is not liable for any reduction in citation presence caused by third-party platform changes outside our control.

16. Results & Earnings Disclaimer

Testimonials, case studies, revenue figures, and outcome statistics mentioned on our website represent the experiences of specific clients under specific circumstances. Individual results will vary based on factors including but not limited to: business type, market conditions, database quality, TCPA compliance status of the provided list, industry competitiveness, team responsiveness, and other variables outside AudienceIntent's control.

Case study data presented on the AudienceIntent website is based on client-reported outcomes and campaign analytics. AI Recommended™ case study data represents results from active campaigns. Past results do not guarantee future performance.

Revenue gap estimates from the Lost Revenue Calculator are based on user-provided inputs and general industry assumptions. They represent illustrative potential, not a projection or guarantee of future revenue.

Nothing on this website or in our tools constitutes financial, legal, tax, or investment advice. Consult qualified professionals before making significant business or financial decisions.

17. Terms of Use

Acceptance

By accessing or using any AudienceIntent website, tool, or service, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree, do not use our services.

Acceptable use

You agree that you will not:

• Use our tools to generate analyses for businesses you do not own or represent for purposes of competitive intelligence gathering or misrepresentation
• Attempt to reverse engineer, scrape, or extract data from our infrastructure beyond normal use
• Submit false, misleading, or fraudulent information
• Use our services for any unlawful purpose or in violation of applicable law or regulation
• Attempt to gain unauthorised access to our systems
• Use our services to send unsolicited communications to any person
• Misrepresent your authority to provide contact lists for campaign purposes

Intellectual property

All content on this website — including text, design, graphics, tool interfaces, code, the AI Recommended™ name and trademark, and the AudienceIntent brand — is the intellectual property of AudienceIntent LLC and is protected by applicable copyright and trademark law. You may not reproduce, distribute, or create derivative works from our content without express written permission.

Reports and analyses generated by our tools based on your business data are provided for your own business use. You may share them internally or with advisors but may not resell or redistribute them as your own commercial product.

Governing law

These Terms and this Privacy Policy are governed by the laws of the State of Florida, United States, without regard to conflict of law provisions. Subject to the arbitration clause in Section 21, any disputes shall be resolved in the courts of Lee County, Florida.

18. Client Service Agreement Terms

The following terms apply to all clients who engage AudienceIntent for Database Reactivation or AI Recommended™ services. These terms form part of the service agreement between AudienceIntent and the client.

Setup fee

A one-time setup fee of $997 is charged to all new clients. This fee is non-refundable once onboarding has commenced, regardless of whether the client proceeds with or continues the service. If a client engages both Database Reactivation and AI Recommended™, only one setup fee is charged.

Payment terms

AI Recommended™ is billed monthly in advance. Database Reactivation is billed on a revenue share basis as agreed in writing prior to campaign commencement. All invoices are due upon receipt. AudienceIntent reserves the right to pause or terminate services for non-payment after 7 days' written notice.

Cancellation

AI Recommended™ may be cancelled at any time with written notice to support@audienceintent.ai. Cancellation takes effect at the end of the current billing period. No partial-month refunds are issued for cancellations mid-period. Database Reactivation campaigns may be paused or terminated by either party with 7 days' written notice; revenue share obligations for results already generated survive termination.

Confidentiality

Both parties agree to maintain the confidentiality of any non-public business information shared in the course of the service relationship. AudienceIntent will not disclose client business data, campaign results, or contact lists to any third party except as required to deliver the service or as required by law.

Client obligations

The client agrees to:

• Provide accurate and complete information at onboarding
• Ensure all contact lists provided for Database Reactivation comply with TCPA requirements (see Section 7)
• Respond to AudienceIntent communications within a reasonable timeframe to ensure campaign delivery
• Notify AudienceIntent immediately if the client becomes aware of any legal claim or regulatory enquiry relating to a campaign

Service credits

In the event AudienceIntent fails to deliver material elements of the agreed service due to its own error or omission, the client may request a service credit. Service credits are applied to future invoices and do not constitute cash refunds. The maximum credit in any calendar month is equal to that month's service fee.

19. Limitation of Liability

To the maximum extent permitted by applicable law, AudienceIntent LLC, its officers, directors, employees, agents, and contractors shall not be liable for:

• Any indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of our website, tools, or services
• Any loss of revenue, profits, data, business opportunities, or goodwill
• Any damages arising from reliance on AI-generated content, tool estimates, or reports
• Any TCPA, FCC, or regulatory liability arising from client-provided contact lists (see Section 7)
• Any failure or delay in service delivery caused by factors outside AudienceIntent's reasonable control
• Any third-party platform changes that affect AI Recommended™ campaign outcomes

Cap on liability

In all other cases, AudienceIntent's total cumulative liability to any client for any claim arising from or related to our services shall not exceed the total fees paid by that client to AudienceIntent in the three (3) months immediately preceding the claim.

For claims relating to our free tools (AI Visibility Audit, Lost Revenue Calculator) where no fees have been paid, AudienceIntent's total liability shall not exceed one hundred US dollars ($100.00).

Disclaimer of warranties

Our website, tools, and services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. We do not warrant that our tools will be error-free, that results will be accurate, or that defects will be corrected.

20. Indemnification

You agree to indemnify, defend, and hold harmless AudienceIntent LLC, its officers, directors, employees, agents, contractors, and successors from and against any and all claims, actions, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or this Privacy Policy
• Your violation of any applicable law or regulation
• Any contact list or data you provide to AudienceIntent that violates TCPA or any other law
• Any claim by a third party arising from our execution of services based on information, data, or instructions you provided
• Your misrepresentation of authority to engage AudienceIntent's services or provide contact lists
• Any infringement of a third party's intellectual property, privacy, or other rights caused by your actions

AudienceIntent reserves the right to assume exclusive control of the defence of any matter subject to indemnification by you, at your expense. You agree to cooperate fully with AudienceIntent's defence of any such claim.

21. Dispute Resolution & Arbitration

Informal resolution first

Before initiating any formal dispute, both parties agree to attempt to resolve the dispute informally. The party raising a dispute must send written notice describing the claim in reasonable detail to support@audienceintent.ai. The parties will then attempt to negotiate a resolution in good faith for a period of thirty (30) days from receipt of that notice.

Binding arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, our services, or any AudienceIntent client relationship shall be resolved by final and binding individual arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules. The arbitration shall be conducted in Lee County, Florida or by remote proceedings. The arbitrator's decision shall be final and may be entered as a judgment in any court of competent jurisdiction.

Class action waiver

You and AudienceIntent each waive the right to participate in any class action lawsuit, class arbitration, or any other collective or representative proceeding. All claims must be brought in your individual capacity only.

Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration, including in respect of intellectual property rights or data security matters.

Governing law

This arbitration provision is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.). All substantive claims are governed by Florida law.

22. Force Majeure

AudienceIntent shall not be liable for any failure or delay in the performance of its obligations caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic or epidemic, government actions, changes in law or regulation (including FCC regulatory changes affecting SMS operations), actions of third-party platforms (including AI platforms changing their data sources or algorithms), infrastructure failures, cybersecurity incidents caused by third parties, labour disputes, or other events that render performance impossible or impractical.

In the event of a force majeure event, AudienceIntent will notify the affected client as soon as reasonably practicable, will make commercially reasonable efforts to mitigate the impact, and will not be liable for any resulting delays, failures, or reduced service delivery. If the force majeure event continues for more than sixty (60) days, either party may terminate the affected service agreement upon written notice without penalty.

23. Children's Privacy

Our website, tools, and services are directed exclusively at adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected information from a person under 18, please contact us immediately at support@audienceintent.ai and we will delete it promptly. Our Database Reactivation service requires that all contacts in client-provided lists are adults aged 18 or over unless an alternative compliance framework has been confirmed in writing by the client.

24. Changes to This Policy

We may update this Privacy Policy, Terms of Use, and related legal documentation from time to time to reflect changes in our services, applicable law, or industry standards. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active clients by email.

Continued use of our website, tools, or services following any changes constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using our services and contact us to discuss your options.

We recommend reviewing this page periodically. The current version is always available at audienceintent.ai/legal.

25. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, your personal data, TCPA compliance, or any other legal matter, please contact us:

We aim to respond to all legal enquiries within 5 business days and all data subject requests within 30 days.