AudienceIntent LLC (“AudienceIntent,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This document explains how we collect, use, process, store, and protect information, and sets forth the terms governing your use of our website, services, software, and communications.
This policy applies to all users, visitors, leads, clients, and business partners who interact with AudienceIntent through any channel, including our website, AI-powered systems, messaging platforms, and communications.
1. Company Information
AudienceIntent LLC
6835 International Blvd, Unit 8
Fort Myers, FL 33912
United States
Website: https://www.audienceintent.ai
Email: support@audienceintent.ai
PART I — PRIVACY POLICY
2. Information We Collect
A. Information You Provide Directly
We may collect personal and business information you voluntarily provide, including:
Name
Email address
Phone number (mobile or landline)
Business name and business details
Messages submitted via contact forms, chat, SMS, email, or social media
Scheduling and booking information
Client-provided CRM, lead, or customer data when using our services
Providing information is voluntary, but certain services may require it.
B. Information Collected Automatically
When you visit our website or interact with our systems, we may automatically collect:
IP address
Browser type and device information
Operating system
Pages viewed and time spent
Referring URLs
Interaction and event data
Cookies and similar tracking technologies
C. Communications Data
If you communicate with us via:
SMS or MMS text messages
Voice calls (including AI-assisted or recorded calls)
Email
Website chat
Social media direct messages
We may collect message content, call metadata, timestamps, and interaction history for service delivery, compliance, analytics, security, and system improvement.
3. AI, Automation, and OutcomeOS Disclosure
AudienceIntent provides AI-powered systems and services, including OutcomeOS, which may include:
AI chatbots and conversational assistants
AI voice agents for inbound and outbound calls
Automated SMS and email messaging
Lead reactivation and follow-up automation
AI-assisted social media messaging
Review and reputation collection workflows
Some interactions may be handled or assisted by artificial intelligence. AI systems operate based on configured logic and learning models and are monitored by AudienceIntent and/or our clients. AI systems do not replace human judgment and are not used to provide legal, medical, or financial advice.
4. How We Use Your Information
We use collected information to:
Respond to inquiries and requests
Schedule and conduct calls, demos, or consultations
Operate OutcomeOS and related systems
Deliver AI-powered messaging, voice, and automation services
Manage inbound phone calls and conversations
Reactivate leads and manage follow-up communications (with consent)
Send transactional, informational, and marketing communications
Improve website functionality, system performance, and service delivery
Maintain security, compliance, and fraud prevention
Comply with legal and regulatory obligations
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance functionality, understand usage patterns, and measure performance. You may disable cookies through your browser settings, though some features of the site may not function properly.
6. Sharing and Disclosure of Information
We do not sell personal information.
We may share information with:
Service providers that support our operations (including CRM platforms, messaging providers, AI vendors, hosting services, analytics providers, and automation tools), all of whom are contractually obligated to protect your data
Legal authorities when required to comply with applicable laws, regulations, or legal processes
Business successors in the event of a merger, acquisition, or sale of assets
7. Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards designed to protect information, including encryption, access controls, authentication protocols, and secure infrastructure.
Information is retained only as long as necessary to fulfill business, contractual, and legal obligations. When no longer required, data is securely deleted or anonymized.
8. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access your personal information
Request correction or deletion
Opt out of marketing communications
Requests may be submitted to support@audienceintent.ai.
9. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
10. Third-Party Links
Our website may contain links to third-party websites. AudienceIntent is not responsible for the content, privacy practices, or policies of those third parties.
PART II — TERMS OF SERVICE
11. Use of the Site and Services
By accessing or using our website or services, you agree to use them for lawful purposes only. You must be at least 18 years old to use the site or engage with our services.
You agree not to:
Use the site for unlawful, fraudulent, or abusive purposes
Interfere with site security or operations
Attempt unauthorized access to systems or data
Misrepresent your identity or affiliation
12. Services Disclaimer
All information, communications, demonstrations, and consultations provided by AudienceIntent are for informational purposes only and do not constitute professional advice or guarantees of business outcomes unless expressly stated in a signed agreement.
13. Intellectual Property
All content, software, designs, trademarks, logos, and materials on this site are owned by AudienceIntent LLC or its licensors and are protected by applicable intellectual property laws. Unauthorized use is prohibited.
14. Disclaimer of Warranties
The site and services are provided “as is” and “as available,” without warranties of any kind, express or implied. AudienceIntent makes no guarantees regarding availability, accuracy, or results.
15. Limitation of Liability
To the fullest extent permitted by law, AudienceIntent LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or services. Your sole remedy is to discontinue use.
16. Indemnification
You agree to indemnify and hold harmless AudienceIntent LLC from any claims, losses, liabilities, or expenses arising from your use of the site or violation of these terms.
17. Governing Law
This agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.
PART III — SMS & VOICE CONSENT (A2P-SAFE)
18. SMS & Voice Communications Consent
By providing your phone number and opting in through our website, forms, booking tools, keyword opt-ins, or other consent mechanisms, you expressly consent to receive communications from AudienceIntent LLC, including:
SMS and MMS text messages
Voice calls (live or AI-assisted)
Pre-recorded or automated messages
Account-related, informational, marketing, or reactivation communications
Consent is not a condition of purchase.
19. Opt-Out and Help
SMS Opt-Out: Reply STOP at any time
Help: Reply HELP or email support@audienceintent.ai
A one-time confirmation message may be sent after opting out