What is SMS Lead Reactivation?

SMS Lead Reactivation is the process of re-engaging old or inactive leads through personalized text conversations that feel human and conversational. It helps businesses convert existing contacts into new revenue without buying new leads.

Is SMS Lead Reactivation legal?

Yes. SMS Lead Reactivation is legal when conducted through A2P-registered numbers and in compliance with TCPA and opt-in regulations.

How long do old leads stay viable?

Leads can still respond up to 12–24 months later with the right messaging and segmentation.

Why is SMS more effective than email?

SMS messages have a 98% open rate compared to about 20% for email, making text messaging more immediate and effective for reactivation.

What is AudienceIntent?

AudienceIntent is a performance-based SMS lead reactivation service. We use compliant, AI-assisted conversations to re-engage dormant contacts in your database, book qualified appointments, and recover revenue you already own—without new ad spend or long-term retainers.

How does the database reactivation process work?

We securely ingest your opted-in leads (via CRM integration or CSV), verify consent/quiet-hour rules, and warm a sending number. Our AI agents run multi-step, human-like SMS outreach that qualifies intent, handles FAQs/objections, and books on your calendar. Every reply, opt-out, and appointment is synced back to your CRM with full audit logs.

What kind of results can I expect?

Results vary by list quality, offer, and vertical. Typical outcomes include immediate re-engagement of 5–15% of reachable leads, same-week bookings, and measurable ‘found money’ from lapsed prospects. We price on outcomes so our incentives align with yours.

Do I need a CRM or integration setup?

No. We can start with a compliant CSV export. If you use a CRM (e.g., HubSpot, Salesforce, GoHighLevel, Pipedrive, Zoho), we’ll integrate to sync contacts, conversations, and bookings automatically.

Is it compliant with privacy and TCPA laws?

Yes. We enforce consent checks, federal/state quiet hours, opt-out handling, local-presence rules, A2P 10DLC registration, and data minimization. Every message includes clear opt-out instructions and all suppressions are honored system-wide.

How much does it cost?

We operate on performance-based pricing tied to booked meetings or recovered revenue, plus a small one-time setup fee. If we don’t 2× your setup fee in recovered revenue within 60 days, we refund it. Exact economics vary by vertical and volume.

What qualifies as a ‘booked meeting’ or sale?

A booked meeting is a confirmed time on your calendar with correct contact info, set by our system, meeting your qualification criteria (e.g., service area, budget, intent). A sale is a closed-won transaction attributable to our reactivation touches under your attribution window.

Is there any upfront cost or long-term contract?

There’s a small setup fee to cover compliance, number reputation, and integration. No long-term contracts—engagements are month-to-month and performance-driven.

Can you customise messages to match our tone or brand?

Absolutely. We tailor copy, voice, and offer framing to your brand guidelines, approvals, and compliance requirements. We also localize by market and segment by lifecycle stage.

What industries does this work best for?

High-intent, appointment-driven categories: home services, financial services (incl. Gold/IRA), medical aesthetics & wellness, education & training, auto & marine, luxury real estate, and subscription/ecommerce memberships.

What’s the minimum lead volume required?

We can pilot from ~500 opted-in contacts, though 1,000+ delivers stronger signal for optimization and consistent weekly bookings.

How long does it take to launch?

Most programs go live in 3–7 business days after data receipt and A2P/number setup. Timelines depend on carrier approvals and your CRM access.

What if someone responds negatively or opts out?

We de-escalate respectfully, halt messaging, and immediately suppress the contact globally. Opt-outs are logged and synced to your CRM and suppression lists to ensure they’re never contacted again.

Can this run alongside my existing campaigns or CRM?

Yes. We coordinate sending windows, use dedicated numbers, dedupe audiences, and write back dispositions so your email, ads, and sales motions don’t conflict. All activity is fully attributable.

Why choose AudienceIntent for this?

We align to outcomes, not hours. Our stack blends AI agents with strict compliance, real-time attribution, and proven playbooks across verticals—so you get booked meetings and recovered revenue, fast, without adding ad spend or headcount.

AudienceIntent - Data Security

Data Security Policy

Effective Date: April 1, 2025

AudienceIntent (“we,” “our,” “us”) is committed to protecting the confidentiality, integrity, and availability of the data entrusted to us. This Data Security Policy outlines how we safeguard client and consumer information, including lead data, CRM records, and communication details, across our platforms and services.

1. Scope

This policy applies to all personal, customer, and business data processed by AudienceIntent, including but not limited to:

Contact information (names, emails, phone numbers)
CRM and lead data provided by clients
SMS and email communication records
Analytical, behavioral, and campaign data

It covers data handled directly by AudienceIntent as well as through third-party platforms we use, including:

Go High Level (GHL) – CRM and marketing automation
Zapier – workflow and integration automation
OpenAI – AI-assisted content, messaging, and processing

2. Data Collection & Purpose

We collect and process data only as necessary to:

Provide lead reactivation, audience targeting, and marketing services
Deliver SMS and email communications (with consent)
Improve service performance through analytics and AI-powered tools
Maintain compliance with TCPA, CCPA, GDPR, and other regulations

We do not sell client or consumer data to third parties.

3. Data Storage & Protection

All data is stored on secure, encrypted servers managed by our technology partners (including GHL and Zapier).
Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256 or equivalent).
Access Controls: Access to client data is strictly limited to authorized AudienceIntent personnel with business need-to-know.
Authentication: We enforce secure login protocols, multi-factor authentication (MFA), and role-based permissions for all internal systems.
Data Segregation: Client accounts are logically separated to prevent cross-access.

4. Third-Party Vendors & Subprocessors

We partner only with reputable, compliant third-party providers.

GoHighLevel (GHL) – SOC 2 and GDPR-compliant CRM platform.
Zapier – SOC 2 Type II certified automation platform with encrypted connections.
OpenAI – processes data under strict privacy and security terms, including encryption and data minimization.

Each vendor maintains their own compliance certifications and security measures. AudienceIntent ensures contracts include data protection obligations.

5. Data Retention & Deletion

Data is retained only for as long as necessary to provide services or as required by law.
Upon termination of services or client request, data is securely deleted from our systems within a commercially reasonable timeframe.
Backup data is purged on a scheduled basis.

6. User Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have rights to:

Access a copy of your personal data
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing of your data

Requests can be made at: support@audienceintent.ai

7. Incident Response

We maintain an incident response plan to address data breaches or unauthorized access.
In the event of a breach, affected clients will be notified in accordance with applicable law (typically within 72 hours for GDPR, and “without unreasonable delay” under U.S. laws).
We will document the incident, take corrective actions, and provide follow-up reports.

8. Compliance

AudienceIntent complies with:

TCPA and applicable state “Mini-TCPA” laws (SMS/telemarketing compliance)
GDPR (European Union) and UK GDPR where applicable
CCPA/CPRA (California Consumer Privacy Act/California Privacy Rights Act)
CAN-SPAM Act (for email marketing)
CTIA Messaging Principles (for SMS campaigns)

We continuously monitor regulatory updates to maintain compliance.

9. Employee & Contractor Responsibilities

All AudienceIntent personnel undergo data security and privacy training.
Employees and contractors must adhere to confidentiality agreements and internal access controls.
Violations of this policy may result in disciplinary action or termination.

10. Updates to Policy

We may update this Data Security Policy as technologies, legal requirements, or business practices evolve. Changes will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have questions regarding this Data Security Policy, please contact:

AudienceIntent
Email: support@audienceintent.ai

Data Security Policy

Effective Date: April 1, 2025

AudienceIntent (“we,” “our,” “us”) is committed to protecting the confidentiality, integrity, and availability of the data entrusted to us. This Data Security Policy outlines how we safeguard client and consumer information, including lead data, CRM records, and communication details, across our platforms and services.

1. Scope

This policy applies to all personal, customer, and business data processed by AudienceIntent, including but not limited to:

Contact information (names, emails, phone numbers)
CRM and lead data provided by clients
SMS and email communication records
Analytical, behavioral, and campaign data

It covers data handled directly by AudienceIntent as well as through third-party platforms we use, including:

Go High Level (GHL) – CRM and marketing automation
Zapier – workflow and integration automation
OpenAI – AI-assisted content, messaging, and processing

2. Data Collection & Purpose

We collect and process data only as necessary to:

Provide lead reactivation, audience targeting, and marketing services
Deliver SMS and email communications (with consent)
Improve service performance through analytics and AI-powered tools
Maintain compliance with TCPA, CCPA, GDPR, and other regulations

We do not sell client or consumer data to third parties.

3. Data Storage & Protection

All data is stored on secure, encrypted servers managed by our technology partners (including GHL and Zapier).
Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256 or equivalent).
Access Controls: Access to client data is strictly limited to authorized AudienceIntent personnel with business need-to-know.
Authentication: We enforce secure login protocols, multi-factor authentication (MFA), and role-based permissions for all internal systems.
Data Segregation: Client accounts are logically separated to prevent cross-access.

4. Third-Party Vendors & Subprocessors

We partner only with reputable, compliant third-party providers.

GoHighLevel (GHL) – SOC 2 and GDPR-compliant CRM platform.
Zapier – SOC 2 Type II certified automation platform with encrypted connections.
OpenAI – processes data under strict privacy and security terms, including encryption and data minimization.

Each vendor maintains their own compliance certifications and security measures. AudienceIntent ensures contracts include data protection obligations.

5. Data Retention & Deletion

Data is retained only for as long as necessary to provide services or as required by law.
Upon termination of services or client request, data is securely deleted from our systems within a commercially reasonable timeframe.
Backup data is purged on a scheduled basis.

6. User Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have rights to:

Access a copy of your personal data
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing of your data

Requests can be made at: support@audienceintent.ai

7. Incident Response

We maintain an incident response plan to address data breaches or unauthorized access.
In the event of a breach, affected clients will be notified in accordance with applicable law (typically within 72 hours for GDPR, and “without unreasonable delay” under U.S. laws).
We will document the incident, take corrective actions, and provide follow-up reports.

8. Compliance

AudienceIntent complies with:

TCPA and applicable state “Mini-TCPA” laws (SMS/telemarketing compliance)
GDPR (European Union) and UK GDPR where applicable
CCPA/CPRA (California Consumer Privacy Act/California Privacy Rights Act)
CAN-SPAM Act (for email marketing)
CTIA Messaging Principles (for SMS campaigns)

We continuously monitor regulatory updates to maintain compliance.

9. Employee & Contractor Responsibilities

All AudienceIntent personnel undergo data security and privacy training.
Employees and contractors must adhere to confidentiality agreements and internal access controls.
Violations of this policy may result in disciplinary action or termination.

10. Updates to Policy

We may update this Data Security Policy as technologies, legal requirements, or business practices evolve. Changes will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have questions regarding this Data Security Policy, please contact:

AudienceIntent
Email: support@audienceintent.ai

Data Security Policy

Effective Date: April 1, 2025

AudienceIntent (“we,” “our,” “us”) is committed to protecting the confidentiality, integrity, and availability of the data entrusted to us. This Data Security Policy outlines how we safeguard client and consumer information, including lead data, CRM records, and communication details, across our platforms and services.

1. Scope

This policy applies to all personal, customer, and business data processed by AudienceIntent, including but not limited to:

Contact information (names, emails, phone numbers)
CRM and lead data provided by clients
SMS and email communication records
Analytical, behavioral, and campaign data

It covers data handled directly by AudienceIntent as well as through third-party platforms we use, including:

Go High Level (GHL) – CRM and marketing automation
Zapier – workflow and integration automation
OpenAI – AI-assisted content, messaging, and processing

2. Data Collection & Purpose

We collect and process data only as necessary to:

Provide lead reactivation, audience targeting, and marketing services
Deliver SMS and email communications (with consent)
Improve service performance through analytics and AI-powered tools
Maintain compliance with TCPA, CCPA, GDPR, and other regulations

We do not sell client or consumer data to third parties.

3. Data Storage & Protection

All data is stored on secure, encrypted servers managed by our technology partners (including GHL and Zapier).
Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256 or equivalent).
Access Controls: Access to client data is strictly limited to authorized AudienceIntent personnel with business need-to-know.
Authentication: We enforce secure login protocols, multi-factor authentication (MFA), and role-based permissions for all internal systems.
Data Segregation: Client accounts are logically separated to prevent cross-access.

4. Third-Party Vendors & Subprocessors

We partner only with reputable, compliant third-party providers.

GoHighLevel (GHL) – SOC 2 and GDPR-compliant CRM platform.
Zapier – SOC 2 Type II certified automation platform with encrypted connections.
OpenAI – processes data under strict privacy and security terms, including encryption and data minimization.

Each vendor maintains their own compliance certifications and security measures. AudienceIntent ensures contracts include data protection obligations.

5. Data Retention & Deletion

Data is retained only for as long as necessary to provide services or as required by law.
Upon termination of services or client request, data is securely deleted from our systems within a commercially reasonable timeframe.
Backup data is purged on a scheduled basis.

6. User Rights

Depending on your jurisdiction (GDPR, CCPA, etc.), you may have rights to:

Access a copy of your personal data
Request correction of inaccurate information
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing of your data

Requests can be made at: support@audienceintent.ai

7. Incident Response

We maintain an incident response plan to address data breaches or unauthorized access.
In the event of a breach, affected clients will be notified in accordance with applicable law (typically within 72 hours for GDPR, and “without unreasonable delay” under U.S. laws).
We will document the incident, take corrective actions, and provide follow-up reports.

8. Compliance

AudienceIntent complies with:

TCPA and applicable state “Mini-TCPA” laws (SMS/telemarketing compliance)
GDPR (European Union) and UK GDPR where applicable
CCPA/CPRA (California Consumer Privacy Act/California Privacy Rights Act)
CAN-SPAM Act (for email marketing)
CTIA Messaging Principles (for SMS campaigns)

We continuously monitor regulatory updates to maintain compliance.

9. Employee & Contractor Responsibilities

All AudienceIntent personnel undergo data security and privacy training.
Employees and contractors must adhere to confidentiality agreements and internal access controls.
Violations of this policy may result in disciplinary action or termination.

10. Updates to Policy

We may update this Data Security Policy as technologies, legal requirements, or business practices evolve. Changes will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have questions regarding this Data Security Policy, please contact:

AudienceIntent
Email: support@audienceintent.ai